Privacy Policy

1. Introduction

 

This privacy policy applies between you, the user of this website, and Opalesce Skin Clinic, the owner and provider of this website.  Opalesce Skin Clinic takes the privacy of your information seriously and this policy explains how we use any personal information we collect about you when using this website and when using the service in person.

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2. This policy should be read alongside and in addition to our Cookies Policy

 

Our website contains links to other websites, social media platforms, plug-ins and applications. This privacy policy applies only to the actions of Opalesce Skin Clinic and users with respect to this website and does not extend to any third parties who may access your data when you click on any links we have provided. You are advised to read the privacy policy of other websites prior to using them.

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3. Who is Opalesce Skin Clinic?

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Opalesce Skin Clinic is a business owned and managed by Rebecca Brown, registered nurse, providing a range of non-surgical aesthetic treatments.

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4. Definitions

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Cookies: a small text file placed on your computer to collect standard website user behaviour information.

Data / information: any information that you submit to Opalesce Skin Clinic via the website, via email, via our booking system and via any medical history or consent forms you complete in preparation for using our service, or that we complete together in person during consultation.

GDPR: the UK General Data Protection Regulations.

ICO: the UK Information Commissioners Office.

Personal data: information from which an individual could be identified.

Users / user / you / your: anyone visiting our website and / or using our service who is (i) not an employee acting in the scope of their employment, or (ii) engaged as a consultant or otherwise providing services to Opalesce Skin Clinic and accessing the website in the connection with the provision of their service.

We / us / our / Opalesce Skin Clinic: Opalesce Skin Clinic of The Oddfellows Hall, 1 Binns Street, Crawshawbooth, Rossendale, Lancashire, BB4 8AA.

Website: the website that you are currently using.

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5. What data is collected?

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We will collect and hold information that is necessary to safely and effectively provide you with our service.  The information we collect may include the following, which includes personal and sensitive data:

·        Name

·        Date of birth

·        Address

·        Contact information such as phone number or email address

·        Relevant medical history

·        Photographic information (before and after treatment photos of you)

in each case, in accordance with this privacy policy.

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6. How is data collected?

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We may collect data about you in the following ways:

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Data is given to us by you

·        when you contact us via telephone, email or post

·        when you book an appointment online

·        when you complete any forms and submit them to us

·        during face-to-face consultations

 

Data is collected automatically (cookies)

·        in line with the cookies setting on your browser (see our Cookies Policy for more information)

 

7. How is data used?

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Your data will be used in order for Opalesce Skin Clinic to provide a service to you. The lawful basis on which your data will be processed may include your direct consent, our legitimate interest in providing a safe and effective service to you, and our obligation to comply with the law, specifically, laws in relation to prescription drugs.

 

Examples of how your data may be used include:

·        for us to reply to emails or other correspondence from you

·        making decisions with you about your most suitable treatment option(s)

·        informing the delivery of the chosen treatment option(s) to ensure that it is safe

·        monitoring of the outcome of any treatment(s) you receive

·        contacting you with necessary information or follow up queries about your treatment(s)

 

8. Who is data shared with?

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Depending on the chosen treatment, it may be necessary to share your data with a prescriber contracted by Opalesce Skin Clinic and with the pharmacy supplying your prescribed treatment.

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We may share your data with other professionals in the event that your treatment will benefit from the second opinion of another practitioner within Opalesce Skin Clinic’s professional support network. Under these circumstances, your specific consent will be sought unless the second opinion is being pursued in such a way that your identity remains protected.

 

We may also have to share your data with authorities based in the United Kingdom in order to comply with regulatory activity that could be requested of Opalesce Skin Clinic in order to uphold the law.

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9. How is data kept secure?

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Our website is built using Wix, which is committed to providing a secure and reliable platform. Wix employs industry-standard security measures to protect your data, including SSL encryption to ensure secure data transmission, compliance with GDPR and other data protection regulations, and advanced tools to prevent unauthorised access. Your data is hosted on Wix’s secure servers, which are regularly monitored and maintained to meet strict security standards.

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For appointment bookings, we use ANS (Aesthetic Nurse Software), a secure web platform that is protected with SSL security. ANS helps us comply with professional requirements, such as those set forth by the NMC, GMC, and GDC, as well as GDPR regulations. This platform ensures that your booking information is kept secure and that we maintain the necessary standards for data protection and privacy.

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This combination of technologies ensures that your data is kept secure and protected from unauthorised access.

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10. How long is data retained?

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Your information will be stored for six years after you cease being a customer, in order for us to comply with UK tax legislation.

 

11. Your rights

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You have the following rights in relation to your data:

·        Right to access: the right to request copies of information we hold about you.  We will not charge you for this information  unless your request is unfounded, repetitive or excessive, in which case we may charge a reasonable fee.

·        Right to correct: the right to have your data rectified if it is inaccurate or incomplete.

·        Right to erase: the right to request that we delete or remove your data from our systems.

·        Right to restrict our use of your data: the right to limit the way in which we use your data.

·        Right to data portability: the right to request that we move, copy or transfer your data.

·        Right to object: the right to object to our use of your data, including where we use it for our legitimate interests.

 

To make enquiries or to exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing), please contact us by emailing rebecca@opalesceskinclinic.co.uk

If you are not satisfied by the way a complaint you make in relation to your data is handled by us, you may be able to refer your complain to the ICO.

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12. Changes to this privacy policy

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Opalesce Skin Clinic reserves the right to change this privacy policy as we deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on our website.

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13. Changes to business ownership and control

Opalesce Skin Clinic may expand or reduce it’s business, which may involve the sale and / or transfer of control of all or a part of Opalesce Skin Clinic.  Where relevant, your data will be transferred to the new owner or controlling party and under the terms of this policy they will be able to use your data for the purpose it was originally supplied to us.

We may also disclose your data to a prospective purchaser of the business and in these instances will take steps with the aim of ensuring that your privacy is protected.